We have several offices across the UK and a national helpline. We can help at most stages of the court process. We can sometimes help right away or you may be able to book an appointment.
Book an appointment
View our locations for your local office’s contact and location information, or book a remote appointment with our National Online Service.
Don’t forget to take a look at our FAQ section for commonly asked questions.
National Helpline
If you’re facing court without representation anywhere in England or Wales, we can help over the phone. We’re here for you at all stages of the court process and can offer emotional and practical support, and some help with completing court forms. We cannot give legal advice, and if our volunteers can’t help, we will try to suggest other services for callers.
NATIONAL HELPLINE – 0300 081 0006 – nationalhelpline@supportthroughcourt.org
ONLINE SERVICE – 0300 081 0006 – online@supportthroughcourt.org
Volunteer enquiries
For more information on volunteering, visit our volunteering pages.
Fundraising and events
For more information about our events, or to host your own event please contact:
Email events@supportthroughcourt.org
Phone 0300 400 01 42
Email fundraising@supportthroughcourt.org
Phone 0300 400 01 42
Please use this number if you’re calling about fundraising or an event. If you’re calling about a case, please call our National Helpline.
Press
To speak to someone in our Communications team, please contact:
Email press.enquiries@supportthroughcourt.org
Phone 0300 400 0143
Please use this number if you’re calling with a media enquiry. If you’re calling about a case or with a general query, please call our National Helpline or request support online.
Complaints
We are charity that functions separately from the courts. The form are only for complaints about the service provided to you by Support Through Court. If you would like to make a complaint about a court or tribunal service, please follow the process on the HMCTS Complaints webpage.
We strive to deliver a high standard of service to anyone who engages with our work. If you feel we have fallen short of this, please follow our client complaints procedure
Fundraising complaints
Support Through Court is committed to handling all complaints fairly, promptly, and transparently. Alongside our service complaints policy, we encourage donors, participants, or members of the public to raise any concerns about our fundraising practices.
How to raise a complaint:
- Contact us by email: fundraising@supportthroughcourt.org
- Include your name, contact information, and details of your concern
Our process:
- We will acknowledge your complaint within 5 working days.
- A member of staff will investigate the complaint thoroughly.
- We aim to respond with a full outcome within 14 working days.
Escalation:
- If you are not satisfied with our response, you may refer the matter to the Fundraising Regulator, the independent regulator for charitable fundraising in England, Wales, and Northern Ireland.
- Contact details for the Fundraising Regulator can be found at
www.fundraisingregulator.org.uk.
We will treat all complaints seriously and use them to improve our fundraising practices.
Read our Donor Code of Conduct, which sets out how we work with donors and the standards that guide our fundraising relationships.