How to make friends and influence difficult people webinar


Lawrence Alexander is Digital Strategy Director at Home. He is a strategist specialising in communication and human behaviour. In his 20-year career, he has worked with over 150 high street brands helping senior leaders and marketing teams to influence consumer, colleague and stakeholder behaviour.  Highlights include playing Rockband with Lloyds Banking Group CEO António Horta Osório, helping Microsoft put on a 6-month art installation and sharing a stage at Wembley with Ted Talks, discussing corporate strategy.

In this talk he’ll share his most successful tactics for identifying and diffusing difficult situations.

Over 30 minutes you’ll take away strategies for:

  • How to spot when people don’t want to listen or take your message on board
  • How to get cold, stubborn or aggressive people to warm to you
  • How to deliver negative information

After that there will be a short period for Q&A.

Who is this webinar aimed at?

This webinar will help anyone:

  • Who has to manage a team
  • Where their job entails relationship management, in particular with high level clients.
  • Who would like to learn more on this topic

Information and contact details:

Date and time: Wednesday 21st June, 10-10.45am

Price: £5 per person. All money raised will go to support the Personal Support Unit in Leeds.

To register your place, please click here.

Ahead of the event, you will receive further information on the talk and a link to access the webinar.

The Personal Support Unit would like to say thank you to our corporate supporters for their generous contribution to this event: