We are an equal opportunities organisation. We never forget the inequality our clients suffer as a result of appearing in court without a lawyer, which can be compounded by their special needs and / or economic or social status. We check regularly that equality is 1) An essential element in our recruitment, training and induction programme: volunteers are only accepted if they are able to support clients with complex and challenging needs. 2) Modelled by staff and volunteers, who challenge inappropriate behaviour or attitudes. 3) A core part of our house style and values: all clients are welcomed on arrival and we aim to see everyone straight away, or as soon as we can, depending on demand. 4) a consistent driver of all our development activity.