National helpline


Our National Helpline

Please note that due to high call volumes, we may not be able to take your call right away.

Our National Helpline does not receive calls from withheld numbers, so please ensure that you are calling our Helpline with your number available. 
Should you need to call in anonymously, please send us an e mail to discuss arrangements. The Helpline email address is:

Facing court without a lawyer in England and Wales?

If you're facing court without representation anywhere in England or Wales, we can help. We're here for you at all stages of the court process and can offer emotional and practical support, and some help with completing court forms. We cannot give legal advice, and if our volunteers can’t help, we will try to suggest other services for callers.

Operating hours:

NOTE: Due to unforeseen circumstances we have had to close our Helpline for the rest of the day. We open as normal tomorrow.

Monday to Friday 9:30am to 4:30pm (closed 12:30-1:30pm)


0300 081 0006

Please note, when you call our National Helpline, or we call you from it, your call may be recorded. This is for the purposes of:
  • Volunteer and staff training
  • Quality assurance
  • To make further improvements to the service we provide to you
  • Complaint investigations
  • To protect volunteers and staff from abusive behaviour
  • To address potential safeguarding concerns
You will be reminded that the call will be recorded when you contact us.