Neil's Story


Neil shares his experience of using our charity's support

Going to court is one of the most nerve racking and serious things that can happen in a person’s life. In my case I used the family courts. With the lack of legal aid, I was very concerned that I would make mistakes with the paperwork. There are people that offer to help, but they all charge for the service and in most cases you have no idea if they are competent to do so.

I heard about the charity during a visit to the family courts and decided to visit them for help. I was very pleased with the service. The staff were knowledgeable and friendly. It was very reassuring to get somebody to go through the paperwork with me. I can imagine that it could also save the court time and costs by having correctly filled in forms.

I only wish that my local family court had a similar service. I feel that my children are relying on me to engage with the court in an appropriate way and the service helped me to do so.

I would definitely recommend this service. It has the potential to change people’s lives.

*Names have been changed to protect client and volunteer confidentiality