Support at remote hearings


Support at remote hearings 

If you have an upcoming telephone or video hearing, one of our volunteers may be able to support you. Please contact our National Helpline on 03000 810 006

For information about our National Helpline click here.

How we can help at remote hearings

We can sometimes offer you support at remote hearings in the civil and family courts by talking through the process, providing practical and procedural information as well as emotional support.

On the day of your remote hearing we may be able to join the proceedings (either by phone or video depending on the format the court has decided upon). We can make brief informal notes of what was said during the hearing and can discuss these with you at a later stage. Please be aware that we cannot provide legal advice or speak for you during the hearing.

Our assistance at any remote hearing is subject to availability and with the court’s agreement.


Links provided on our website are for your convenience. It does not imply reliability or endorsement by us, and we accept no liability in respect of the content.

Useful information about remote hearings

HMCTS Technical Support Helpline: 0330 808 9405

HMCTS - Use of telephone and video hearings 

HMCTS - How to join a telephone or video hearing

HMCTS- How can a supporter join a remote hearing

HMCTS - Coronavirus courts and tribunals planning and preparation

Advice Now - Advice and guidance about remote hearings

Tell HMCTS about your experience at a remote hearing